Shipping Policy
Please allow 2-3 days for your order to be processed for shipping. We make every effort to fulfil orders as quickly as possible. As our products are make-to-order, it takes 1-3 days for us to make the product once we receive the order. If it is a COD order, it may take slightly longer as we will try to verify your information before we confirm your order.
Please Note - We ship only domestically and not internationally yet. Depending on your delivery location, we will try our best to deliver your orders within 7-8 business days of placing your order. In parts of Jammu Kashmir and North East India the delivery may take upto 10 working days, considering factors such as the shipping address and external elements like public holidays and extreme weather conditions. In rare instances, particularly when product availability is a factor, delivery may extend to 2 week.
We provide free shipping on all Prepaid Orders, for all cash on delivery orders we charge Rs 99 as Cash on Delivery charges.
Please understand that we work with third-party delivery providers, and are not liable for any delays due to unforeseen circumstances
However, in case of any delay beyond our standard delivery timelines, please write to us at support@rootque.com